With new features for its AI platform Assist, Motorola Solutions is significantly expanding the capabilities of emergency services. The aim is to reduce the workload of police officers in their daily work, speed up processes and at the same time increase accuracy, traceability and transparency.

Assist: AI support for everyday police work

Assist, Motorola’s AI assistant for the public safety sector, already supports emergency services with features such as automatic face and voice blurring, real-time translation and vehicle search by description.
Motorola is now introducing two key innovations:

• ‘Assisted Narrative’ – an AI-powered reporting tool that helps police officers create incident reports quickly and accurately.
• Assist Chat for SVX – a voice-based, secure AI chat system that allows emergency responders to query policies, regulations or data sets by voice.

‘Assisted Narrative’: AI for accurate incident reports

With ‘Assisted Narrative’, officers can dictate or write their reports while Assist AI collates information from various sources in the background – such as radio logs, 911 emergency calls or bodycam recordings. Up to ten data sources can be compared simultaneously to verify facts and highlight any contradictions. This reduces post-processing and ensures more thorough, court-admissible incident reports.
Motorola particularly emphasises the aspect of transparency: each AI suggestion is marked with a source reference, and all versions of the report are logged in an audit-proof manner. At the end, the officer confirms that the report is complete and correct with a digital signature.

Focus on authenticity and memory

Motorola Solutions worked closely with memory and social scientists during development. Research showed that pre-written texts or video material can subconsciously influence an officer’s own memory.
That’s why ‘Assisted Narrative’ was designed to keep the focus on the personal perception of the incident. The AI is intended to support – not distort: it helps to activate memories, check facts and speed up documentation without altering the original report.
‘A police report is an extension of an officer’s word – accuracy and trust are crucial,’ explains Mahesh Saptharishi, Executive Vice President and CTO of Motorola Solutions. ‘Assisted Narrative is designed to save time, preserve memories and link data accurately.’
The feature is integrated into CommandCentral DEMS and CommandCentral Records, Motorola Solutions’ digital platforms for evidence management and reporting.

Assist Chat: Knowledge on demand

With the SVX Remote Speaker Microphone, which combines a camera, microphone and AI functionality, emergency responders will also be able to access Assist Chat via voice – a secure, internal AI chat function designed specifically for police authorities.
This allows guidelines, procedures or training requirements to be accessed directly in the field – for example:

• What steps need to be documented during a pursuit?
• What are the deadlines for a particular report?
• How does an internal complaint work?

Thanks to integration with the PowerDMS by NEOGOV platform, a leading provider of policy management systems, Assist Chat provides the relevant information in a context-sensitive and understandable way.
‘We give officers a hands-free and eyes-free tool to access relevant information without losing focus on their surroundings,’ says Saptharishi. ‘Assist Chat on SVX is changing the way first responders use knowledge – safely, efficiently and appropriately for the situation.’

With the new Assist features, Motorola Solutions is setting another milestone in the digitalisation of police work.
Assisted Narrative and Assist Chat demonstrate how artificial intelligence can help reduce administrative overhead and increase transparency while preserving the human perspective. The technology is therefore not a replacement, but rather an intelligent support that helps police and security agencies work faster, safer and more responsibly.