Business-critical communication: The five biggest challenges for companies

December 9, 2022

Retarus shows what companies need to look out for when protecting their communications infrastructure

Although communication by e-mail or via other channels is an integral part of everyday business, most companies are not aware of the consequences for their image or the economic impact if the communication infrastructure should ever fail. It is therefore all the more important that business-critical communication processes are comprehensively secured. In this context, the enterprise cloud service provider Retarus explains what companies need to pay attention to when protecting their communications infrastructure:

1. maintain business continuity in the event of an e-mail failure.

If important components in the IT infrastructure fail, this can quickly result in damage amounting to millions. Therefore, every company should have a failover solution that enables seamless communication even in emergency situations. A cloud-based email continuity solution with provisioned mailboxes that works independently of the main email system ensures that communication continues seamlessly even in an emergency. This allows staff to send and receive emails without interruption, even in the event of an emergency.

2. fend off cyber attacks from certain countries

Particularly in the current political situation, it can be helpful to preventively isolate all messages from certain regions or countries without regard to content, whether for purely security reasons or due to internal compliance requirements. A service such as Retarus Predelivery Logic enables IT managers to analyse all e-mail traffic on the basis of self-defined sets of rules and, if necessary, block it before it reaches the corporate infrastructure. For example, it is possible to process e-mails specifically on the basis of their country of origin (GeoIP). Depending on the configuration, this can be used to isolate messages in the user quarantine, for example. In addition to the geographical origin, it is also possible to automatically process e-mails based on their language. 3.

3. relieve the IT department

IT departments are heavily overburdened, not least because of the prevailing shortage of skilled workers. Outdated infrastructure and technology further exacerbate the problem. Due to a lack of digitisation and automation, IT professionals lose valuable time in troubleshooting, ultimately leaving few resources available for value-added activities. This also applies to the reliable exchange of business-relevant messages. A modern, flexibly scalable cloud messaging platform can significantly relieve the IT department of routine tasks and help employees to become more agile. This allows them to focus more on the introduction of innovative, business-supporting solutions for their company.

4 Successfully integrate suppliers

Supply chain processes involve numerous suppliers and different types of suppliers. As a result, companies are faced with large volumes of incoming and outgoing documents such as purchase orders, order confirmations, shipping notifications and invoices. These are processed differently in each company and until now often had to be organised manually, converted into a specific format and made available via the ERP system. Given the time-consuming and costly nature of this process, it is advisable to integrate all suppliers, regardless of size and type, into a single cloud platform. This ideally converts unstructured data into structured information before it is automatically sent to the ERP system in the required format. By automating the processing of business documents, companies benefit from smoother cash flow and cost reductions of around 60 per cent compared to manual processes.

5. send transactional emails reliably

Sending information to a large number of recipients quickly and reliably at the same time presents challenges for many companies. This is particularly complex when sending high-volume marketing emails, newsletters or password changes, which can quickly push your own email infrastructure to its limits. In addition, messages only reach the recipient’s inbox if the sender is classified as trustworthy. Modern email APIs make it possible to send orders of magnitude of tens of millions of emails per hour directly from company applications – without burdening the company’s own email infrastructure. In addition to continuous monitoring and optimisation of data traffic, comprehensive reputation management ensures that all messages reach the recipients’ inboxes reliably. Certification with the Certified Sender Alliance (CSA) also ensures that the IP addresses used for sending e-mails are whitelisted with the important e-mail providers. Companies thus benefit from the highest delivery rates.

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