Retarus, the specialist for enterprise-level cloud messaging solutions, has identified three trends that will have a lasting impact on digital business communication in 2024. Artificial intelligence in particular will play an increasingly important role in the coming months, enabling companies to work more efficiently and strengthen their competitive position.
1 Intelligent document processing
According to a recent study by the Everest Group, increasing productivity and optimising costs will be at the top of companies’ agendas in 2024. As a result, there is currently a high demand for intelligent document processing (IDP), as such solutions significantly increase operational efficiency in document processing. The integration of artificial intelligence (AI) in the area of intelligent document processing will have a decisive influence on business communication. This is because AI-supported IDP solutions significantly optimise the processing of documents, particularly in accounting. For example, machine learning can be used to automatically extract relevant data in invoices from different file formats and transform it into machine-readable structures. This allows large volumes of documents to be processed within a very short time. Under optimal conditions, data capture using IDP solutions significantly reduces the error rate and increases accuracy by up to 100 per cent. Powerful IDP solutions can also be easily customised to the specific requirements of a company or industry. Overall, companies benefit from faster data processing, higher recognition rates and considerable cost savings. When selecting an IDP solution, analysts therefore recommend ensuring that it is AI-based and flexibly scalable.
2 AI-powered email security solutions
AI will play a decisive role in email security in 2024. According to a recent PwC study, seven out of ten companies say they want to use AI-supported cybersecurity solutions in the next 12 months. The reason: more and more hackers are utilising AI and, thanks to the launch of ChatGPT just over a year ago, generative AI for their attacks. Email remains the most frequently used gateway. What makes the attackers dangerous, on the other hand, helps to ward them off: AI-supported solutions, for example in the area of sandboxing and spam detection, reliably recognise zero-day attacks and sophisticated phishing attacks at an early stage and proactively fend them off. Suitable SIEM tools (Security Information and Event Management) also use state-of-the-art machine learning processes to analyse the data from the various IT security applications used. A comprehensive solution thus provides insights into new types of threats and makes a decisive contribution to minimising future risks.
3 Innovative ecosystems