- Content as a strategic resource: AI makes knowledge from unstructured data usable.
- AI expands and does not replace: it supports professionals in making informed decisions.
- Trust remains central: security and transparency are the basis of any AI transformation.
The insurance industry is on the cusp of entering the AI-first era, which is fundamentally changing AI efficiency and knowledge transfer. But this transformation requires more than technological adaptation. It demands a new understanding of content as a strategic resource and a clear focus on trust and governance.
Insurers have enormous amounts of data at their disposal: policies, claims documents, expert reports, emails and contract documents. This information is valuable, but often isolated, unstructured and difficult to access. In the AI-first world, this data needs a specialised system of intelligence that understands content, links it and translates it into insights.
What insurers need in the AI-first era
In the AI-first era, insurers must set up their organisations in such a way that data, processes and decisions are linked more intelligently. It is no longer a question of simply storing information, but of understanding it, contextualising it and making it usable.
This requires three key capabilities:
- Best-of-breed flexibility: The ability to choose the right AI model for each use case and integrate it securely without compromising data sovereignty or compliance.
- Underwriting: AI analyses risk profiles and contract data, shortens processing times and improves decision quality.
- Claims management: Automated data extraction speeds up claims processing and detects anomalies more quickly.
- Compliance & governance: Automated classification and archiving ensure traceability and meet regulatory requirements such as GDPR, HIPAA or SEC.
- An integrated system of intelligence that treats content as a strategic resource rather than data silos. AI must work where knowledge is created: in workflows, documents, portals and communication processes.
- Trust through security and governance: AI can only gain long-term acceptance if systems are traceable, protected and compliant.
How Box supports insurers on this journey
Box offers a modern platform for intelligent content management that brings these requirements together in practice. It integrates AI securely, scalably and interoperably into all content and workflows.
- Intelligent collaboration: AI-supported co-creation and secure communication across teams, brokers and partners.
- Document management: Automatic recognition, classification and extraction of relevant content.
- Workflows: End-to-end automation of processes, from claims reporting to policy renewal.
- Portals: Personalised customer and partner portals with real-time access to information.
- E-signatures & compliance: Legally compliant, auditable signatures in the protected Box ecosystem.
In addition, Box supports insurance companies in AI-first implementation – from architecture and governance issues to employee empowerment. The goal is for AI to augment human expertise, not replace it.
Positioning and outlook
The future viability of the insurance industry depends on connecting data, processes and people in a shared intelligent structure. Box supports this transformation with a scalable, secure and AI-enabled platform that turns content into a central source of knowledge. Only then can it form the basis for informed decisions, efficiency and trust. In addition, Box provides a guide to support companies on their journey to becoming AI-first companies.
About Box: Box (NYSE:BOX) is the leading provider of intelligent content management. Our platform enables organisations to foster collaboration, manage the entire content lifecycle, secure critical content and transform business processes with AI. Founded in 2005, Box simplifies work for leading global organisations such as AstraZeneca, JLL, Morgan Stanley and Nationwide. Box is headquartered in Redwood City, California, with offices across the United States, Europe and Asia. Visit box.com to learn more. And visit box.org to learn more about how Box helps non-profit organisations accomplish their missions.
