• The majority use several mobility apps
• Ease of use and connectivity between different modes of transport are the most important factors

The next train connection, the cheapest ticket or the available scooter – anyone travelling today can use their smartphone to plan routes, book tickets, compare prices and combine the appropriate modes of transport. Around three quarters (76 per cent) of smartphone users in Germany have installed mobility apps that provide travel information, ticket booking or sharing services, for example. These are the results of a representative survey commissioned by the digital association Bitkom among 1,004 people aged 16 and over in Germany

While a total of 29 per cent rely on a single app, the majority have several at their disposal: 36 per cent use two mobility apps and 20 per cent use three apps. One in ten (10 per cent) even have four or more mobility apps installed on their smartphone. ‘Mobility apps have become an integral part of everyday life for many people. They make buses, trains and sharing services easier to use or accessible in the first place,’ says Bitkom CEO Dr Bernhard Rohleder.

User-friendliness is the be-all and end-all for almost everyone: 99 per cent of users value ease of use in mobility apps. Around 8 out of 10 (79 per cent) consider it important to be able to book as many providers and modes of transport as possible within a single app, as well as to be able to book all tickets or modes of transport for a route in one step. Rohleder: ‘So-called multimodal mobility apps are becoming increasingly important and make connecting between different modes of transport more convenient.’

Comparing prices and CO2 emissions also plays an important role for many users, at 79 and 78 per cent respectively. Around three-quarters (74 per cent) would like to have as many different payment options to choose from as possible. The integration of loyalty cards and bonus programmes is still important to 69 per cent, while integrated assistance services that simplify booking, for example by means of artificial intelligence, are still important to 67 per cent.

Note on methodology: The information is based on a survey conducted by Bitkom Research on behalf of the digital association Bitkom. A total of 1,004 people aged 16 and over in Germany were surveyed by telephone, including 882 smartphone users. The survey took place between calendar weeks 28 and 32 of 2025. The overall survey is representative. The questions were: ‘Do you have mobility apps installed on your smartphone, e.g. for information on travel times, booking tickets for public transport or using sharing services?’, ‘How many mobility apps do you have installed on your smartphone?’ and ‘How important are the following factors to you when using mobility apps?’.