Euralarm: Guidance on Remote Services

November 21, 2022

Euralarm released a guidance document including three checklists on remote services. It allows service companies to make a self-assessment of their readiness and compliance with the provisions laid down in EN 16763, EN 50710 and CLC/TS 50136-10.

Remote services are covered by three standards (EN 50710:2021 3, EN 16763:2017 and CLC/TS 50136-10:2022) and the concepts introduced in them are complex. Euralarm felt the need to produce a guidance document, that provides micro and small service companies with a handy checklist when subcontracting the operation and maintenance of the Remote Access Infrastructure (RAI) to a Remote Infrastructure Service Provider (RAISP).

The guidance provides an explanation of the main elements of the Remote Access Infrastructure, including drawings from the standards, and three checklists allowing the service companies to make a self-assessment of their readiness and compliance with the provisions laid down in EN 16763, EN 50710 and CLC/TS 50136-10.

Three standards

The EN 50710:2021 Requirements for the provision of secure remote services for fire safety systems and security systems has been drafted by CEN/CLC/JTC 4 and published by CEN-CENELEC in 2021. The Euralarm Services section took a leading role in this process with the aim to stimulate the uptake of remote servicing on Fire Safety Systems and Security Systems (FSSS) by providing guidance to service companies and by increasing the acceptance of remote servicing by end-users, insurance companies and response authorities.

This remote services standard interacts quite naturally with the corresponding European or national application guidelines for the various types of alarm systems but also interacts with 2 other particular European standards:

  • EN 16763:2017 Services for fire safety systems and security systems: provides the minimum requirements for service providers as well as the competencies, knowledge and skills of their involved staff;
  • CLC/TS 50136-10:2022 Alarm systems – Alarm transmission systems and equipment – Part 10: Requirements for remote access provides the detailed technical requirements for the Remote Access Infrastructure (RAI) needed for the delivery of the remote services. This document has been released by CENELEC last August. Being a Technical Specification (TS), the National Standardisation Bodies may publish it in their catalogue but they don’t have to.

Copies of the new Euralarm Guidance document can be downloaded from the Euralarm website. This guidance shall be used as a complement to the published standards. The text from the latter takes precedence on the one from the guidance.

https://www.euralarm.org/resource/guidance-on-remote-services—final-xlsx.html

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