Düsseldorf-based multiservice provider Klüh Service Management GmbH is combining growth with a clear strategic focus on digital platform models, sustainable services and resilient human resources management. The 2025 Sustainability Report shows that facility services are increasingly evolving into data-driven, integrated system solutions.

Stable growth in a challenging market environment

Klüh Service Management GmbH continued its growth trajectory in the 2025 financial year, achieving a turnover of €1.108 billion – an increase of 3.6% compared with the previous year. In a market environment characterised by rising costs, a shortage of skilled workers and regulatory pressure, this development underscores the stability of the business model.

The revenue structure also illustrates the strategic breadth of the portfolio: whilst Cleaning (35.0%) continues to account for the largest share, Security (21.3%), Catering (18.0%) and Clinic Service (16.3%) follow as key pillars. The portfolio is complemented by Personnel Services (6.1%) and integrated services (3.3%). The international share, at 30.7% (€340.7 million), remains at a constant level and confirms the company’s international competitiveness.

From an economic perspective, this reflects a classic multi-service model undergoing transformation: moving away from isolated individual services towards integrated, scalable service architectures.

Digital platforms as drivers of efficiency

A key element of strategic development is the consistent digitalisation of service processes. Klüh is pursuing a platform-based approach that bundles operational workflows, data streams and customer interactions into a single system.

In the cleaning sector, this is exemplified by the “Klüh Eco System for Smart Services”. The platform enables real-time, data-driven building management: tasks are managed via digital tickets, staff receive their work schedules directly on mobile devices, whilst dashboards allow for continuous performance analysis.

The economic added value lies in the precise tailoring of services to actual usage patterns. Cleaning no longer takes place at fixed intervals, but is based on occupancy, frequency and actual demand. This reduces costs, increases efficiency and simultaneously contributes to the conservation of resources – a key aspect in the context of sustainable building management.

A particularly practical example is the use of digital processes in Legionella prevention: the seamless documentation of legally required flushing records is automated and recorded in an audit-proof manner. This merges regulatory compliance, hygiene requirements and efficiency gains into a single digital workflow.

Security as a data-driven service

The transformation is particularly evident in the security segment. With the launch of its own alarm reception, emergency call and service control centre, Klüh has taken a strategic step towards networked security architectures.

The control centre acts as a central hub for a digital security ecosystem in which personnel, sensor technology and processes interact in an integrated manner. The aim is structured alarm handling with short response times and high scalability.

From a market perspective, this represents a significant step forward: traditional security services, which have long been characterised by high labour intensity, are increasingly being supplemented by technology-driven models. Control centres are evolving into data-driven decision-making hubs where information is aggregated, evaluated and translated into operational measures.

For customers – particularly in the KRITIS sector or within complex corporate structures – this creates clear added value: greater transparency, improved responsiveness and stronger integration into existing security and IT infrastructures.

AI and data-driven optimisation in catering

Klüh is also consistently driving forward digitalisation in the catering sector. The focus here is on the further development of an AI-based waste management system that analyses food waste and identifies potential for optimisation.

The latest innovation involves the automated recording of returned meals: quantities are precisely weighed and evaluated via a scanner system on a conveyor belt. This will enable production volumes to be adapted even more precisely to actual demand in future.

The economic and environmental benefits are clear: reduced food waste lowers both costs and CO₂ emissions. At the same time, it improves the predictability of processes – a crucial factor in a sector traditionally characterised by uncertainties in demand.

EUREF Campus as a real-world laboratory for integrated services

A visible showcase for these developments is the Klüh site at the EUREF Campus in Düsseldorf. There, the company brings together its innovative service solutions and demonstrates how modern building management can function in an increasingly networked working world.

The site acts as a real-world laboratory where new technologies, service concepts and sustainability approaches are tested and further developed under real-world conditions. The proximity to companies, start-ups and research institutions creates an environment that fosters innovation.

This model sets the standard for the market: facility services are no longer viewed in isolation, but as an integral part of urban, energy-efficient and digitally connected ecosystems.

HR strategy as a competitive factor

Alongside technology and processes, the human factor remains a central component of the corporate strategy. Klüh focuses specifically on employer branding, skills development and transparent recruitment processes to address the shortage of skilled workers.

The campaign “I don’t work for just anyone” under the hashtag #SelbstbewusstSein focuses on valuing employees and was honoured with the German Brand Award 2025. Complementing this, the “Küchenheld” upskilling programme addresses structural challenges in the labour market by enabling employees without formal training to gain access to recognised vocational qualifications.

Klüh also relies on digital innovation in recruitment: the applicant portal has been expanded to include features that provide applicants with direct, personalised directions to the workplace. Such features may appear operational at first glance, but they are an expression of a strategic focus on user-centredness and efficiency.

The repeated accolades – including the BEST RECRUITERS seal and the Top Company seal with a rating of 4.4 out of 5 – underscore the effectiveness of this approach.

Sustainability as an integral part of value creation

The 2025 Sustainability Report makes it clear that at Klüh, environmental and economic goals are not viewed in isolation but as an integrated whole. Digitalisation serves as a key lever for using resources more efficiently, reducing emissions and simultaneously improving service quality.

This connection is no coincidence, but rather an expression of a fundamental trend in the facility management market: sustainability is evolving from a regulatory obligation into an economic differentiator.

Companies that are able to optimise their services using data whilst meeting environmental requirements gain a clear competitive advantage.

Conclusion: Multiservice in the transition to a platform economy

The development of Klüh Service Management GmbH exemplifies how the multiservice market is transforming. Digitalisation, sustainability and integrated service concepts form the basis for new business models that go beyond traditional services.

This development is particularly relevant for the security sector: the increasing interconnection of services, the integration of data platforms and the combination of personnel and technology are changing the requirements for both providers and customers alike.

In this environment, Klüh is positioning itself as a provider that is actively shaping this transformation – with a clear focus on scalability, efficiency and sustainable value creation.